Leader effects on employees’ work outcomes vary based on individual traits and task characteristics, and synergistic or compensatory relationships exist among leadership, individual, and task variables. This study aims to examine how visionary leadership facilitates proactive customer service performance (PCSP) and the role of personal initiative and workload in this relationship. Additionally, this study tests these relationships among a group of Chinese community workers, who primarily provide services to residents. Their PCSP is crucial for...
