(MOE-CCNU-MHSP), which is referred to throughout this article as “the platform.” The platform is funded by the Ministry of Education of the People’s Republic of China (MOE) and based in the School of Psychology at Central China Normal University (CCNU), Key Laboratory of Adolescent Cyberpsychology and Behavior, Ministry of Education (MOE-KLCB) and Key Laboratory of Human Development and Mental Health of Hubei Province (KLMH). The MOE-CCNU-MHSP brings together nearly 2,000 professional mental health counselors and over 200 supervisors from more than 1,200 universities and institutions in China to provide high-quality, free psychological assistance to the public in China and overseas Chinese 24-7. This article describes the experience of building this online platform for psychological assistance in a public health emergency and draws from that experience to provide suggestions to enhance online psychological service delivery.
1The members of the expert committee come from the Clinical Psychology Registration Work Committee of the Chinese Psychological Society (CPRWC-CPS) and the Clinical and Counseling Psychology Specialized Committee of the Chinese Psychological Society (CCPSC-CPS). And the execution group consists of current graduate students and faculty through recruitment at the School of Psychology at Central China Normal University (CCNU). The members of this group rotate shifts based on each groups’ assignments. It is worth noticing that the staff, counselors, and supervisors started as volunteers in the first place and provided free services. However, because the platform is funded by the MOE, they are offered an allowance based on their working hours.
