Purpose: Existing literature has elicited the external behaviors of cross-device search but not much is known about users' cognition of cross-device search. The study aims to explore how users perceive the cross-device search by combining with the mental models and how motivations affect the users' understanding of cross-device search. Design/methodology/approach: The research questions are addressed through semi-structured face-to-face interviews with 59 users. Prior to the interview, the user is asked to complete a cross-device search task de...
