Artificial intelligence (AI) chatbot have become increasingly popular as a tool for improving employee productivity over the last few years. In the early stages of AI chatbot development, exploring the impact of AI chatbot service failures on user reusage intention is useful for coordinating human-computer interaction and optimizing AI chatbot service mechanisms. The extant literature on AI service failures focuses on service recovery and anthropomorphism. There is less literature comparing different types of service failures and their effects. The article includes three studies. First, a rand...