Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

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成果类型：

期刊论文

作者：

Chen, Qiang;Min, Chen;Zhang, Wei*;Wang, Ge;Ma, Xiaoyue;...

通讯作者：

Zhang, Wei

作者机构：

[Ma, Xiaoyue; Chen, Qiang] Xi An Jiao Tong Univ, Sch Journalism & New Media, Xian, Peoples R China.

[Min, Chen] City Univ Hong Kong, Dept Media & Commun, Hong Kong, Peoples R China.

[Min, Chen] Huazhong Univ Sci & Technol, Coll Publ Adm, Wuhan, Peoples R China.

[Zhang, Wei] Huazhong Univ Sci & Technol, Tongji Med Coll, Sch Med & Hlth Management, Wuhan, Peoples R China.

[Wang, Ge] Cent China Normal Univ, Coll Publ Adm, Wuhan, Peoples R China.

通讯机构：

[Zhang, Wei] 1

13 Hangkong Rd, Wuhan 430030, Hubei, Peoples R China.

语种：

英文

关键词：

government social media;citizen engagement;dialogic communication theory;media richness theory;emotional valence;crisis management

期刊：

Computers in Human Behavior

ISSN：

0747-5632

年：

2020

卷：

110

页码：

106380

DOI：

10.1016/j.chb.2020.106380

基金类别：

This work was supported by National Social Science Foundation of China [grant number 17CXW026 ].

机构署名：

本校为其他机构

院系归属：

公共管理学院

摘要：

During times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from ‘Healthy China’, an official Sina Weibo account of the National Health Commission of China, ...

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Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

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