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Evaluation and analysis of online bank's services

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成果类型:
期刊论文
作者:
Wang, WJ*;Cao, LP
通讯作者:
Wang, WJ
作者机构:
[Cao, LP; Wang, WJ] Cent China Normal Univ, Dept Informat Management, Wuhan 430079, Peoples R China.
通讯机构:
[Wang, WJ] C
Cent China Normal Univ, Dept Informat Management, Wuhan 430079, Peoples R China.
语种:
英文
关键词:
online bank;index system;website evaluation
期刊:
THIRD INTERNATIONAL CONFERENCE ON ELECTRONIC COMMERCE ENGINEERING: DIGITAL ENTERPRISES AND NONTRADITIONAL INDUSTRIALIZATION
年:
2003
页码:
256-261
机构署名:
本校为第一且通讯机构
院系归属:
信息管理学院
摘要:
With reference to the online bank indices made by foreign rating websites and the present status of domestic online banks, the services of online banks and the demands of the consumers. a relatively practical index system is put forward for online banks in this paper. which includes 4 first-class indices: availability &convenience. information services, relationship services, security, and 23 second-class indices. According to the index system, 10 famous foreign and domestic online banks are observed and evaluated, among which comparison is made. Then, the advantages and the disadvantages of C...

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