期刊论文

Influencing Mechanism of User Satisfaction of Mobile Government APPs Based on ISM-MICMAC Model

中文

图书情报知识

1003-2797

2023

40

04

134-144

10.13366/j.dik.2023.04.134

2022年度华中师范大学基本科研业务费(人文社科类)交叉科学研究项目“基于大数据的科教智能评价与智慧服务模式研究”(CCNU22JC031)的研究成果之一。

本校为第一机构

[目的/意义]旨在明确用户对移动政务APP满意度的影响机制，为移动政务APP的良性发展提供改善建议，助力提升群众获得感和政府治理能力。[研究设计/方法]基于感知价值视角，使用文本分析法从用户对移动政务APP的负面评论中归纳用户满意度影响因素，使用解释结构模型（ISM）揭示各因素间的层级关系，并用交叉影响矩阵相乘法模型（MICMAC）进行解释和验证。[结论/发现]确定了感知功能价值、感知交互价值、感知风险价值三个维度共22项移动政务APP用户满意度影响因素,根据ISM模型，将22项因素分为表层、中层和底层三个层次,利用MICMAC将影响因素分为独立、自治和依赖三个影响因素群。[创新/价值]揭示...

[Purpose/Significance]This study aims to clarify the influencing mechanism of user satisfaction for mobile government APPs,provide improvement suggestions for the sound development of mobile government APPs,and help enhance the people's sense of fulfillment and the ...MORE [Purpose/Significance]This study aims to clarify the influencing mechanism of user satisfaction for mobile government APPs,provide improvement suggestions for the sound development of mobile government APPs,and help enhance the people's sense of fulfillment and the government's capacity for governance.[Design/Methodology]Fro...