IFIP Advances in Information and Communication Technology
ISSN：
1868-422X
年：
2014
卷：
445
页码：
288-302
会议名称：
13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E)
会议论文集名称：
IFIP Advances in Information and Communication Technology
会议时间：
NOV 28-30, 2014
会议地点：
Hainan Normal Univ, Sanya, PEOPLES R CHINA
会议主办单位：
Hainan Normal Univ
会议赞助商：
Int Federat Informat Proc WG 6 11, Finnish Fdn Econ Educ, Univ Turku, Natl Nat Sci Fdn China, Hainan Prov Comp Federat, e Business Educ & Res Network Euro Asian Collaborat, China Informat Econ Soc, E Commerce Comm
Online trust is the vital mechanism for the development of e-commerce, and the significance of online trust has become a consensus. Undeniably, an obscure message may be magnified indefinitely and evolve into the enterprise’s online trust crisis, which will affect the image of the enterprise, threaten the survival and development of the enterprise, or make the enterprise into a doomed situation that can never be recovered. We study the development phases of enterprise’s online trust crisis life cycle, and then put forward framework of enterprise’s online trust crisis manageme...
