期刊论文

Li, Xuguang

英文

Telematics and Informatics

0736-5853

2016

33

4

1048-1056

10.1016/j.tele.2016.02.004

The first phase of the work was developed a content analysis framework and analysis of thread patterns yielded a model of how knowledge was being constructed. The content analysis framework for knowledge construction activities includes five main categories of “Knowledge construction episodes”, “Problem description episodes”, “Non-constructive episodes”, “Moderation Episodes”, and “others”. “Knowledge construction episodes” are directly related to building new knowledge to solve technical

本校为第一机构

Many IT companies like HP, Dell and Lenovo have established both English language and Chinese user support forums for their consumers to share and construct knowledge. The innovative knowledge generated in these virtual product user communities is valuable for companies enabling them to incorporate users’ innovative insights and problems solving skills. This research compares the knowledge construction processes within such forums in English and Chinese cultural contexts. The research adopts a method combining content analysis of discussion th...