作者机构：
[Zhang Qichun] Huazhong Normal Univ, Sch Econ & Business Adm, Wuhan, Peoples R China.;[Tang Xuebing] Huazhong Normal Univ, Sch Econ & Business Adm & Sociol, Mobile Stn Postdoctoral Res, Wuhan, Peoples R China.
通讯机构：
[Tang Xuebing] H;Huazhong Normal Univ, Sch Econ & Business Adm & Sociol, Mobile Stn Postdoctoral Res, Wuhan, Peoples R China.
关键词：
Basic Public Services (BPS);Econometric Analysis;Panel Data
期刊：
Service Business,2013年7(3):399-417 ISSN：1862-8516
通讯作者：
Liu, Shunzhong
作者机构：
[Liu, SZ] Cent China Normal Univ, Sch Econ, Wuhan 430079, Hunan, Peoples R China.;[Liu, Shunzhong] Cent China Normal Univ, Sch Econ, 152 Luoyu Rd, Wuhan 430079, Hunan, Peoples R China.
通讯机构：
[Liu, Shunzhong] C;Cent China Normal Univ, Sch Econ, 152 Luoyu Rd, Wuhan 430079, Hunan, Peoples R China.
关键词：
Service failure;Service recovery;Self-service technology;Critical incident technique
摘要：
This study compares the non-internet self-service technology failures and the associated recovery strategies used to retain dissatisfied customers in China and the United States. Data are collected by the critical incident technique, through structured, open-ended questionnaires. Totally, 555 incidents are collected and classified. The failures and recovery strategies are traced and analyzed to understand the discrepancy in failure rating, satisfaction of recovery strategy, and repurchasing between China and the United States. For failure rating, satisfaction, and loyalty, there are larger discrepancies between China and the United States. The two countries have exactly the same service failure typology, but failure frequency and its rating magnify the significant differences between the two countries. For recovery strategies, discount and correction do not occur in the Chinese non-internet SST setting, but remained recovery strategies are quite similar between the two countries.
期刊：
Service Business,2012年6(2):157-175 ISSN：1862-8516
通讯作者：
Liu, Shunzhong
作者机构：
[Liu, SZ] Cent China Normal Univ, Sch Econ & Management, Wuhan 430079, Hubei, Peoples R China.;[Liu, Shunzhong] Cent China Normal Univ, Sch Econ & Management, 152 Luoyu Rd, Wuhan 430079, Hubei, Peoples R China.
通讯机构：
[Liu, Shunzhong] C;Cent China Normal Univ, Sch Econ & Management, 152 Luoyu Rd, Wuhan 430079, Hubei, Peoples R China.
关键词：
Strategic management;Operation management;New service development competence;Knowledge intensive business services;Strategic type
摘要：
Using the strategic orientation concept of Miles and Snow, the present study aims to test if differences in levels of new service development (NSD) competence exist between prospectors, analyzers, defenders, and reactors. Results from 192 Chinese knowledge intensive business service firms indicate that NSD competence varies in the relation to the firm’s strategic orientation. Prospectors and defenders have higher NSD competence than analyzers. Reactors have lower new service development competence than prospectors, defenders, and analyzers.
关键词：
Government Governance adjustment;M-form and U-form Organization;Wuhan Metropolis Circle in China
摘要：
The paper employs M-form and U-form organization theory to analyze the structural innovation of government governance, and tries to study the resources integration and economic performances among different cities in a metropolis circle by using the example of Wuhan metropolis circle in China. Specifically, we focus on analyzing the difference between economic performance before and after the formation of Wuhan metropolis circle. The research result shows that, on the one hand, the formation of Wuhan metropolis circle can make full use of the U-form organization; on the other hand, different cities also benefit from coordinated regional development and rational resources allocation thanks to the formation of metropolis circle. Furthermore, each city has individual characteristics and complementary to other cities. Consequently, the economic performance of theses cities greatly differs from each other.
关键词：
Chinese peasant households;Employment decision-making;Labor migrant
摘要：
This paper depicts the process and the path of labor mobility from the perspective of evolutionary game between peasant households and the government. The research shows that: first, to some extent, the government's policies, which aim at the social and economic development and the employment increase, have been changing at every stage of the reform. Second, with time passing and reform deepening, the government shows a more and more affirmative attitude towards farmer's choice about "working in non-agricultural sectors inside rural areas" and "rural laborer flow to the cities". Third, the political system innovation, which has been carried out since the Chinese reform of 1978, is a process from bottom to top with a strong motivation derived from the farmers. And the policy at each stage reacts to the employment behavior of peasants, although this reaction has lagged a little. Fourth, the labor mobility of peasants has been still more and more active research and the government is capable of taking more positive attitude when facing huge labor flow for works in urban areas.
作者机构：
Cent China Normal Univ, Sch Econ, Wuhan 430079, Hubei, Peoples R China.;S Bank Univ, Fac Built Environm, London SW8 2JZ, England.;[Xie, QS] Cent China Normal Univ, Sch Econ, 100 Luoyu Ave, Wuhan 430079, Hubei, Peoples R China.
通讯机构：
[Xie, QS] C;Cent China Normal Univ, Sch Econ, 100 Luoyu Ave, Wuhan 430079, Hubei, Peoples R China.
摘要：
Urban land reform is one of the most important constituents of China's whole economic reform programme launched in the late 1970s. Through a series of reforms, urban land markets have emerged rapidly. This paper aims to analyse the evolution of urban land reform, to discuss the structure of urban land markets, to identify the principal constraints in the urban land market and to propose relevant recommendations for its improvement in the future. The methodology employed for this research is based on the structure and agency theory of the development process and the paper relies on a comprehensive review of recent research on the urban land market in China.
