摘要：
反生产行为(counterproductive work behavior)是指员工在工作场所中自发实施的可能伤害组织或者组织中其他成员(如,同事、上司)正当利益的行为的总称。反生产行为平时不大为人注意,但是却可能带给组织严重的经济损失,损害组织的客户基础和社会声誉。有关反生产行为发生的心理机制迄今仍然是一个"黑箱",人们对其知之甚少。研究从反生产行为背后的动机切入,深入研究反生产行为动机的内容和
作者机构：
[Tang, Hanying; Zhang, Junfang; Ma, Hongyu; Deng, Zao] Key Laboratory of Adolescent Cyberpsychology and Behavior, School of Psychology, Central China Normal University, Wuhan 430079, China
通讯机构：
[Ma, H.] K;Key Laboratory of Adolescent Cyberpsychology and Behavior, School of Psychology, Central China Normal University, China
关键词：
Interaction;Latent consumer;Online group purchase;Purchase decision;Purchase intention
作者机构：
[Tang, Hanying; Ma, Hongyu; Mi, Yating; Zhou, Liang] Key Laboratory of Adolescent Cyberpsychology and Behavior, School of Psychology, Central China Normal University, Wuhan 430079, China
通讯机构：
[Ma, H.] K;Key Laboratory of Adolescent Cyberpsychology and Behavior, School of Psychology, Central China Normal University, China
期刊：
International Journal of Digital Content Technology and its Applications,2010年4(9):51-60 ISSN：1975-9339
通讯作者：
Ma, H.
作者机构：
[Tang, Hanying; Chen, Yun; Ma, Hongyu] School of Psychology, Huazhong Normal University, Wuhan, Hubei, 430079, China
摘要：
Emotional Labor has important effect on jobs which contact people frequently, such as teachers, salespersons and so on. It is necessary to explore the circumstances of emotional labor about these special jobs. This study tested the impact of emotional labor on job burnout with the methods of interview and questionnaire survey, and explored the moderate effect of job commitment on the relationship between employees' emotional labor and burnout for teachers and sales employees. Results showed that 1)Surface acting can positively predict exhaustion and depersonalization, while deep acting negatively predict all three components of burnout;2)Employees with higher job commitment tend to use more deep acting in work than those with lower job commitment;3)Job commitment can moderate the relationship between surface acting and depersonalization. The relationship will be strong while job commitment is high, and will be weak while job commitment is low. At last, compared with teachers, sales employees tend to use more surface acting in work.
摘要：
反生产行为(Counterproductive Work Bellavior,CWB)是员工在工作场所中实施的蓄意伤害组织利益或与组织利益有关的其他成员的行为.本文对反生产行为的概念、分类、理论解释等的最新研究进展进行了系统梳理和全面回顾.在整理和分析已有理论和实证研究成果的基础上,提出了反生产行为的发生机制模型,即反生产行为的发生遵循"压力情境→认知加工→负性情绪反应→反生产行为"的逻辑顺序."认知加工"和"负性情绪反应"是反生产行为发生过程中的两个关键环节,具体表现为个体在压力情境下的归因过程及负性情绪的生成.在此基础上,对与反生产行为有关的最新研究成果进行了整合,并且对当前反生产行为的研究的开展进行了有针对性地评价和展望.
作者机构：
[Tang Hanying; Ma Hongyu] Huazhong Normal Univ, Coll Psychol, Wuhan, Peoples R China.;[Wang Maoyun] Huazhong Univ Sci & Technol, Tongji Med Coll, Wuhan, Peoples R China.;[Wang Bin] Huazhong Normal Univ, Coll Sports, Wuhan, Peoples R China.
通讯机构：
[Tang Hanying] H;Huazhong Normal Univ, Coll Psychol, Wuhan, Peoples R China.
关键词：
clinician;work-family conflict;job burnout;supervisor support;colleague support
摘要：
This study investigated the impact of clinicians' work-family conflict on their job burnout, and further explored the effects of supervisor support and colleague support to mitigate work-family conflict and job burnout. Individual test was used in order to collect accurate research data. Results showed that the levels of clinicians' work-family conflict and job burnout are high, and have significant differences among different job titles and hospitals. Multiple Regression Analysis found that both work-family conflict and family-work conflict are significant predictors of job burnout. And, supervisor support and colleague support are supportive resources to ease work-family conflict and job burnout.
